At LUVOR, customer satisfaction is our top priority. If you receive a damaged product, you may be eligible for a refund by following our structured process.
Step 1: Check Refund Eligibility
To qualify for a refund, the following conditions must be met:
The product received is physically damaged.
You have recorded an unboxing video showing the damage.
You can provide clear images and a detailed video highlighting the issue.
Step 2: Prepare Required Documents
Before submitting a refund request, please gather the following:
The unboxing video of the product.
Clear images showcasing the defect or damage.
A detailed video explaining the issue.
Your order details, including order ID and contact information.
Step 3: Submit Your Refund Request
Email all the required documents to luvorjewels@gmail.com with the subject line: "Refund Request - Order #[Your Order Number]".
Step 4: Verification and Processing
Once we receive your request, our team will review the provided evidence. The verification process may take 3-5 business days.
Step 5: Refund Approval & Initiation
If your request is approved, the refund will be processed within 7-10 business days. You will be notified via email once the refund is initiated.
Contact Us
If you have any further questions, feel free to reach out to us at luvorjewels@gmail.com
